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WHITE GLOVE DELIVERY OFFERS

SELL THE SERVICE YOU CAN ACTUALLY COMPLETE.

Build the service promise before you price it. Turn “White Glove” from a vague checkout label into an exact placement, handling, assembly, appointment, and proof-of-completion scope—then rate that scope before the customer buys.

Build a service scopeOpen the White Glove SOP
DELIVERY OFFERWhite GloveRoom placement · unpack · debris removal
  1. Access reviewed
  2. 2-person crew confirmed
  3. Appointment pending customer choice
  4. Completion proof required

RATE BASISProvider scope required

ONE LABEL IS NOT ENOUGH

Install five clear delivery offers.

The store can present only the tiers supported by the selected product, destination, provider, property conditions, and merchant rules. Actual rates and availability remain provider-specific.

01

Curbside

Exterior drop at an accessible location

Appointment · exterior proof of delivery
02

Threshold

First safe, dry area

Appointment · short inside placement
03

Room of Choice

Approved room after access review

Two-person carry · room placement
04

White Glove

Room placement plus approved services

Unpack · debris removal · light assembly
05

Specialized

Complex assembly, installation, or removal

Manual scope · crew and equipment confirmation

INTERACTIVE SERVICE-SCOPE BUILDER

Name the work before pricing the delivery.

Choose what the customer expects. The result identifies the closest service tier and the facts that must be confirmed before a carrier rate or customer promise is approved.

Where should the item be placed?
ROOM OF CHOICE

Room-of-choice delivery

Two-person carry to one approved room after the access path is confirmed.

INCLUDED SCOPE
  • Delivery appointment
  • Inside carry
  • Placement in one approved room
  • Electronic proof of delivery
NOT ASSUMED
  • Assembly unless added
  • Permanent installation
  • Wall mounting
  • Old-item removal unless added
CONFIRM BEFORE OFFERING
  1. Product and packed dimensions
  2. Delivery ZIP code and service availability
  3. Safe parking and truck access
  4. Doorway, hallway, and room-of-choice clearances
Illustrative scope selection—not a carrier quote, availability promise, or substitute for the provider's written service terms.

THE WHITE GLOVE OPERATING RECORD

The appointment is one gate—not the whole workflow.

Every handoff should use the same approved service scope instead of rebuilding the promise across checkout, email, a carrier portal, and a delivery crew's notes.

  1. 01
    SCOPE

    Name the placement, unpacking, assembly, installation, removal, and proof expected by the customer.

  2. 02
    SCREEN

    Confirm product geometry, packed size, weight, access path, stairs, elevator, parking, and room readiness.

  3. 03
    RATE

    Request the service that matches the written scope and preserve the provider, quote basis, exclusions, and time.

  4. 04
    SCHEDULE

    Offer a supported appointment only when the product, route, crew, equipment, customer, and site are ready.

  5. 05
    DELIVER

    Protect the home, complete the approved services, record exceptions, and capture condition and completion proof.

  6. 06
    CLOSE

    Retain proof, customer acknowledgement, final invoice, variance, follow-up, and claim evidence with the order.

FAILED DELIVERY

Unknown access

The product arrives before parking, doors, stairs, elevator, turns, or room readiness are verified.

Open the readiness planner →
DAMAGE + CLAIM

Missing evidence

Condition, protection, handling, placement, exception, and customer acknowledgement are not connected to the order.

See the Packer evidence flow →
MARGIN LEAKAGE

Service mismatch

A base delivery rate is compared with a promise that also requires inside carry, stairs, assembly, removal, or redelivery.

Read the industry guide →

BUILD THE COMPLETE PATH

Scope the service. Screen the space. Preserve the proof.

OPERATIONSWhite Glove Delivery SOPOPEN GUIDE →CUSTOMERDelivery Readiness PlannerOPEN PROTOTYPE →SHIPMENTCartonization StudioOPEN 3D TOOL →MERCHANTSetup ChecklistSTART ONBOARDING →