BIGCOMMERCE PILOT WAITLIST IS OPENSEE THE 30-DAY SHADOW PILOT

30-DAY SHADOW PILOT

Prove the decisions in observation mode.

Compare recommendations with actual operations before anything becomes customer-facing. Nothing goes live without approval.

WHAT THE PILOT DOES

Test the decisions before they touch checkout.

Select a practical sample of products and carts. Ship Safe Offers will calculate shipping and offer decisions in observation mode, compare them with what actually shipped, and document where the system agrees, differs, or needs more information.

WHAT THE MERCHANT PROVIDES
  • Selected catalog products
  • Product cost and required shipping attributes
  • Current carrier or rate information
  • Example packouts
  • Margin and eligibility rules
  • Actual shipment outcomes where available
WHAT THE MERCHANT RECEIVES
  • Catalog readiness report
  • Missing-data and risk report
  • Per-cart shipping recommendations
  • Margin-safe offer recommendations
  • Packout and rate variance findings
  • Final pilot review and recommended go-live scope

MEASURE THE EVIDENCE

A useful pilot ends with a decision, not another dashboard.

Review the recommendations beside what actually happened, then decide what is ready for controlled activation and what still needs better information.

Decision coverageWhich carts had enough trusted information to receive an offer?
Rate and packout varianceWhere did the planned shipment differ from the final operation?
Margin headroomHow much customer value was available without crossing the merchant floor?
Go-live scopeWhich products, routes, and fallback rules are ready for approval?
01

Check fit

Confirm that the catalog and shipping profile are appropriate.

02

Define the sample

Select products, orders, destinations, and shipping scenarios.

03

Run in shadow

Calculate decisions without changing customer checkout.

04

Compare the evidence

Match recommendations to actual packouts, bills, and outcomes.

05

Approve, adjust, or stop

Decide whether selected functionality should move forward.

THE CONTROL RULEApprove, adjust, or stop.

The pilot is designed to produce evidence—not pressure. Missing or untrusted inputs cause a decision to be withheld and explained.

STAGE 1 · JOIN PILOT WAITLIST

Is your operation a good fit for the shadow pilot?

Answer six short questions. No carrier credentials or checkout changes are required at this stage.